It is our policy at Backtrack Data UK to treat our customers in the same way we like to be treated ourselves. These terms are simply our way of making you aware of our policies regarding certain issues. We've tried to keep them as straightforward as possible.

Data & Privacy
The information you provide us, when creating an account and subscribing, will be stored in our database and only used in the operation of the SATs Tests Online website. There are no circumstances under which, this information might be passed to a third party.

Your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You are not permitted to post SATs Tests Online Login details on any website/social network/blog/etc. We reserve the right to refuse access to the website and to terminate accounts if we feel that SATs Tests Online login details have been misused.

Contact
We will contact you in connection with your instructions and keep you informed should we have any difficulties providing you with the online subscription service, to be delivered by the date specified. We reserve the right to contact you using the information you provided, in regard to issues relating to your subscription, including renewal subscriptions or support/feedback issues raised.

In order to keep our subscription price low, we do not offer telephone support. However, we are more than happy for you to contact us at any time and on any issue through email and we will do our very best to reply to you as soon as possible within normal office hours. Email: admin@satstestsonline.co.uk

Payment
The SATs Tests Online subscription starts from the moment you register on our server. We expect full payment of the subscription as soon as possible, but we understand that it is sometimes difficult for a school to process orders quickly, so we allow full service use, in faith - for a reasonable time period.

Refunds
We offer a free trial to each new registered user (1 per school) so that a fair evaluation of the service can be deduced. Therefore, we cannot, under any circumstances offer refunds on subscriptions.

Complaints
We take any complaint very seriously and treat each case on an individual basis. Please email us with a full description and reaons for the complaint, and we will endeavour to resolve any relevant / respective problems as soon as possible.