SATs Tests Online (World Wise Kids) Terms And Conditions

We are committed to improving pupil progress through independent use of technology.

It is our policy at World Wise Kids to treat our customers in the same way we like to be treated ourselves. These terms are simply our way of making you aware of our policies regarding certain issues. We've tried to keep them as straightforward as possible.

Data & Privacy
The information you provide us, when creating an account and subscribing, will be stored in our database and only used in the operation of the SATs Tests Online and World Wise Kids website. There are no circumstances under which, this information might be passed to a third party.

Your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You are not permitted to post SATs Tests Online Login details on any website/social network/blog/etc. We reserve the right to refuse access to the website and to terminate accounts if we feel that SATs Tests Online login details have been misused.

Contact
We will contact you in connection with your instructions and keep you informed should we have any difficulties providing you with the online subscription service, to be delivered by the date specified. We reserve the right to contact you using the information you provided, in regard to issues relating to your subscription, including renewal subscriptions or support/feedback issues raised.

In order to keep our subscription price low, we do not offer telephone support, however, we are more than happy for you to contact us at any time and on any issue through email and we will do our very best to reply to you as soon as possible within normal office hours. Email: admin@satstestsonline.co.uk

Subscription Expiry & Renewal
The duration of each subscription taken out with us is dependent on the amount of tests taken and end date of the subscription. Your subscription will end either on reaching the end date of the subscription, or the test limit being reached - whichever occurs first. A renewal subscription will be posted/emailed out to you when the subscription expires - if you do not require another subscription, then please ignore it.

Payment
The SATs Tests Online subscription starts from the moment you register on our server. We expect full payment of the subscription as soon as possible, but we understand that it is sometimes difficult for a school to process orders quickly, so we allow full service use, in faith - for a reasonable time period.

Refunds
We offer a free trial to each new registered user (1 per school) so that a fair evaluation of the service can be deduced. Therefore, we cannot, under any circumstances offer refunds on subscriptions.

Complaints
We take any complaint very seriously and treat each case on an individual basis. Please email us with a full description (screenshots if possible) and reasons for the complaint, and we will endeavour to resolve any relevant / respective problems as soon as possible.

GDPR Statement
The GDPR came into effect from 25th May 2018 and is a new regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union, aiming to give control back to citizens and residents over their personal data.

Taking data security and privacy seriously
At World Wise Kids, we take data security and privacy extremely seriously and believe that the GDPR is an important step forward for clarifying and enabling individual privacy rights, as such we are committed to maintaining compliance with the GDPR.

GDPR Statement
The GDPR came into effect from 25th May 2018 and is a new regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union, aiming to give control back to citizens and residents over their personal data.

We have undertaken an external independent GDPR audit and worked to action any points highlighted from this to ensure data handling best practice is being followed. We also have a number of key policies that cover in detail how we handle and manage data on behalf of our customers.

Under the GDPR, World Wise Kids is required to report data breaches to the ICO within 72 hours. As part of our information security incident management procedure, appropriate communications will be made, including notifications to all affected parties.

World Wise Kids complies with all legal, regulatory and contractual requirements related to information security and adopts UK law guidelines, industry standards and best practice for information security.

World Wise Kids stores data on our secure database servers, located in the UK. The servers are housed in secure data centres, trusted and used by many of the country’s leading organisations. Physical access to our servers is strictly limited to data centre staff, our own IT staff and accompanied external contractors when needed, in order to maintain the servers.

As a customer of World Wise Kids we will only process the personal data you enter into the system in accordance with our Terms & Conditions.

We will only collect personal data that is needed, adequate and relevant for the specific purpose. As a customer of World Wise Kids you are responsible for ensuring that the data you hold about your employees/students is limited to what is needed, adequate and relevant for the specific purpose in accordance with our Privacy Policy.

As a Customer of World Wise Kids you are responsible for ensuring that the data entered into the system about your employees/students is accurate and kept up to date. Our systems are designed to maintain a high level of integrity, meaning that your data will remain as entered and unchanged.

We will process all personal data we collect in a manner that protects it against unwanted modification, disclosure or unlawful processing. We take a risk-based approach to ensure that our systems have the appropriate technical and organisational controls to safeguard the integrity and confidentiality of all personal data.